Prickl is made by North Beam LLC ("we", "us"). Questions about this policy or your data: ops@getprickl.com.
Your email address (you sign in with a one-time code sent to it), your name if you give it, and your settings, such as your time zone and how often you want reminders.
Business name, phone, address, logo, trade, your price list, and your estimates, invoices, jobs, tasks and notes.
The people you work for: names, phone numbers, email addresses, property addresses, gate codes and notes, the work you did, and their estimates, invoices and payments. You decide what to add. We hold this information on your behalf to run Prickl for you, and we don't contact your customers except when you ask Prickl to send them something, such as an estimate or invoice.
The messages you type or dictate to Prickl and its replies, plus short notes it keeps so it remembers your business (for example, "Sandra's gate code is 4422").
If you connect your own email account, Prickl reads that mailbox, including your sent mail, to find commitments you've made and turn them into tasks, and it can send email you ask it to send. You connect it with an app password from your email provider; we store that password encrypted (AES-256) and use it only for your account. You can disconnect at any time in the app and revoke the app password with your provider.
If you don't connect a mailbox, emails you send through Prickl go out from a Prickl address (for example, yourbusiness@send.getprickl.com) with your own email set as the reply-to address, so your customers' replies come to you.
If you turn on location reminders, Prickl uses your phone's location, including in the background if you allow "Always", to remind you when you arrive at or leave a place you've saved. Photos you take in Prickl can carry the location and time they were taken, which Prickl stamps on the copies it shows. You can turn location off in your iPhone's Settings at any time.
Photos, videos and documents you add to jobs, customers and properties.
If you allow notifications, we store your device's push token so we can send reminders.
When your customers pay an invoice by card, the payment is handled by Stripe. Card numbers go to Stripe, never to us; we receive the result (paid, amount, date). If you take card payments, Stripe also collects the business and banking details it needs to pay you.
Crash reports and error details (Sentry), and product analytics with session replay (PostHog). Session replay records how the app's screens are used so we can find what's confusing or broken. What you type and your photos are masked; other text shown on screen, like a customer's name in a list, can appear in a replay.
If we build a website for your business, we use your business details and your public Google business listing to write it. When someone fills in the contact form on your website, their name, contact details and message go to you in Prickl.
Prickl doesn't send text messages for you. When you tap to text a customer, your phone's own Messages app sends it.
We share information only with service providers that help us run Prickl, under contracts that limit their use to providing their service, and when the law requires it. We don't sell personal information or share it for advertising.
| Provider | What they do for Prickl |
|---|---|
| Supabase | Database, file storage and sign-in |
| Fly.io | Runs Prickl's servers |
| Anthropic | The AI model behind the assistant |
| Postmark | Sends email you ask Prickl to send |
| Resend | Sends your sign-in codes |
| Stripe | Card payments and payouts |
| Expo and Apple | Delivers push notifications |
| Sentry | Crash and error reports |
| PostHog | Product analytics and session replay (typing and photos masked) |
| Business listing details used to write your website | |
| Cloudflare | Website hosting and domains |
We keep your information while your account is open. To delete your account, email ops@getprickl.com from your account's email address. You have 7 days to change your mind. After that we delete your account, your business records, your customers, your files and photos, your websites, your sign-in, and your payment-processor customer record. We keep:
If you're a customer of a business that uses Prickl and want your information removed, contact that business. They can delete it in Prickl, or you can email us and we'll pass the request on.
Data is encrypted in transit, email app passwords are encrypted at rest, and access to your data inside Prickl is limited to your account. No system is perfectly secure; if we learn of a breach that affects you, we'll tell you.
Prickl is a business tool for adults. It isn't meant for anyone under 18, and we don't knowingly collect information from children.
If we make a meaningful change, we'll update the date above and let you know in the app or by email before it takes effect.
ops@getprickl.com · help@getprickl.com · North Beam LLC